Privacy Policy

The data controller is DAVID LOWE PLUMBING & HEATING LIMITED (Companies House No. 05157214), registered at 16 West End, Haddenham, Nr Ely, Cambridgeshire, CB6 3TE, United Kingdom, trading as Davidloweph. Contact our data team at support@davidloweph.shop.

• Contact & order details you provide: name, email, phone, shipping/billing address.
• Order history and communications with our support team.
• Payment confirmations from Stripe — we never see or store full card numbers.
• Technical data: IP address, device/browser, and analytics about how you use the site (with consent).

• To process and deliver orders and provide support — performance of a contract.
• To meet tax, accounting and legal obligations — legal obligation.
• To improve and secure the store, and to prevent fraud — legitimate interests.
• For analytics and any marketing — your consent, which you can withdraw at any time.

We share data only with processors that help us run the store: Stripe (payments), our shipping carriers, our email/support provider, our hosting and analytics providers. We do not sell your personal information. Some processors may be outside your country; transfers are protected by appropriate safeguards.

We keep order records for as long as needed to fulfil the order and to meet legal and accounting requirements, then delete or anonymise them.

You have the right to access, correct, delete, restrict, or port your data, and to object to certain processing. To exercise any right, email support@davidloweph.shop. You may also complain to your local data protection authority.

We do not sell or share your personal information as those terms are defined under California law. California residents may request access to or deletion of their personal information, and will not be discriminated against for exercising these rights. To make a request — including "Do Not Sell or Share My Personal Information" — email support@davidloweph.shop.

We use essential cookies to operate the cart and checkout, and — only with your consent — analytics cookies to improve the store. You can accept or reject non-essential cookies via the banner and change your mind at any time.